Surrey Sports Park Accessibility

If you’re visiting Surrey Sports Park and have questions regarding accessibility of our building or facilities, please read the information below. If anything is unclear, please call our front of house team on 01483 689111 and they will be happy to help.

You’ll find clear signage for building facilities in our reception area and written directional signage at key points of circulation routes. There is step free access throughout the building via lifts, (though some doors in corridors have to be opened manually) and we have recently introduced Braille menus for those eating in The Bench Sports Bar.

Swimming Pool

A chair hoist is available for those with low mobility wishing to enter the pool.

The Sports Park Swimming area is accessible via automated doors, with same level flooring throughout.

Within the pool changing area we have one main accessible changing room which is fitted with:

  • Automated Door
  • Height Adjustable changing bench
  • Hoist (harness must be provided by user)
  • Wheelchair accessible shower, (a wheelchair for poolside or wet area use can be provided)
  • Handrails and grips for those with low stability

Three addition changing cubicles are available in the changing village, these are larger cubicles, with the doors widened to allow wheelchair access.  These cubicles also have additional handrails to aid stability.

Poolside is provided with two types of mobility access.

Pool Pod

This can be used with or without a wheelchair and can be used by the customer with or without assistance from the lifeguarding team.  Designed to be used by a large variety of those with mobility limitations including those recovering from injury.

i-Swim Pool Hoist

An alternative to the Poolpod and ideal for those who would prefer to use their own chair to get to and from poolside.

Both are available on request for supervised or public swimming.  A small delay may be experienced if requested at time of entry, however if you contact the Sports Park via the email informing us of your time of visit, we will endeavour to have the equipment ready for your arrival.

Poolside steps, these are gradual steps into shallow water, instead of the vertical steps we have traditionally around the pool edge.  Currently these are available for our Dolphin Mobility Session held on a Friday between 11.45am and 12.45pm.  These session are held in the shallow end (1.25m), both the Poolpod and I-Swim are also available for these sessions.

Additional advertised times for the PoolPod, I-Swim and Poolside Steps will be made available in future pool timetables.

Fitness Suite

Our gym is designed with Cardio, fixed machines and Free weights that can be adapted to be used for those with limited movement or limited sight.


Our parking spaces may be used by visitors who are blue badge holders to park up to 5 hours. Please note: Time limit restrictions apply to all Surrey Sports Park Parking and car registration must be supplied at reception if wishing to park for over 3 hours.

  • The car park is located at the front of the building
  • It does not have a height restriction barrier
  • Blue Badge parking bays are available and clearly marked
  • There are 11 designated parking bays within the car park
  • The dimensions of the designated parking bays are 360cm x 490cm (11ft 10in x 16ft 1in)
  • Parking spaces for Blue Badge holders do not need to be booked in advance
  • The nearest designated bay is 6m (6yd 1ft) from the main entrance
  • The route from the car park to the building is accessible to a wheelchair user with assistance
  • Assistance may be required because there is a slope
  • The car park surface is tarmac

Toilet Facilities and Changing Rooms

Surrey Sports Park has three Accessible Toilets located on the Ground & First floors. There is level access to all accessible toilets and you will find pictorial signage on or near the toilet doors. The nearest accessible toilet is approximately 20m (21yd 2ft) from the main entrance. Please not that accessible toilets are not for the exclusive use of people with disabilities.

The Sports Park has five Accessible Changing Rooms located on the ground floor. There is level access to all accessible changing rooms and accessible toilet facilities within the changing rooms. The nearest accessible changing room is approximately 20m (21yd 2ft) from the main entrance. Please note that the changing rooms are not for the exclusive use of people with disabilities.

We also have one Universal Changing Room available to anyone wishing to change in private.

All accessible toilets, accessible changing rooms and Universal Changing Room are fitted with automated doors.

Assistance Dogs

Assistance Dogs are allowed on Surrey Sports Park Property as they are a vital assistant for the owner and their daily needs.

The Sports Park however request the following actions from the owner to ensure guidelines are being followed and the working dog can be identified for the benefit of public and staff.

The Sports Park follows the guidance set by the Assistance Dog UK (AD UK) & Guide Dogs for the Blind UK.

Assistance Dogs who go through this training must meet social behaviour requirements which make them safe in busy populated areas.

These Guidelines state that an Assistance Dog can be identifiable by wearing a collar, or harness to show it as an assistant dog.  If they are not wearing a form of identification the owner should be carrying an identification book. It is the owners responsibility to ensure that the dog behaves.

Restricted Areas

The only area of the Building that an assistance or guide dog would be restricted is poolside. This is for hygiene reasons and because the dog cannot go in the pool.

We can provide a secure area for assistance dogs that may become stressed when separated from owners but in view of them. Water would be provided from a bowl.

For those with visual impairment we would also provide assistance to and from the changing rooms as well as assistance to and from poolside.  We cannot provide assistance in the changing area or assist changing.

Abuse of the rule and expected behaviour of the Dog and owner

The dog is the owner’s responsibility. In the rare event that an assistance dog misbehaves, please inform the owner.

Assistance dogs are only allowed on site if they are “working”, allowing the owner to use the facilities, owners may not use the sports park facilities for exercising their dog, especially the playing areas of the sports fields.

Please note : Non Assistance dogs are not permitted on site for two main reasons:

  • Hygiene, dogs fouling the sports pitches or walkways around the sports park create unhygienic environments
  • Safety – Assistance dogs are trained to be in social environments and should not act violently.  The danger of having untrained dogs on site is that they could attack a member of the public or another animal.


DisabledGo work on behalf of Local Authorities, top Universities, NHS Trusts and private sector organisations to publish detailed access information on well over 125,000 places of interest across the UK and the Republic of Ireland. Click below for their summary of our facilities and accessibility.

We are very happy that both Disability Challengers and the Saturday Sports Club use Surrey Sports Park.

Keep up to date with Surrey Sports Park’s latest service updates

Visit the Latest Service Updates page to find out all the latest information regarding changes to our services including opening hours, timetables and facility usage. We recommend checking this page before visiting us.

Click HERE to view the Latest Service Updates

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