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This Privacy Notice relates to personal data processed and stored by Surrey Sports Park. Surrey Sports Park is a wholly owned subsidiary of the University of Surrey, which runs the sports facilities for students, staff and public members. We are registered as a data controller with the Information Commissioner’s Office and are committed to ensuring that the personal data we process is handled in accordance with data protection legislation. We have a named Data Protection Officer, Frances Teding Van Berkhout, who can be contacted via email@example.com
This Privacy Notice is designed to protect you, our users by informing you how personal data is collected, how we look after that data and with whom we share it. Surrey Sports Park and the University of Surrey are committed to complying with the General Data Protection Regulation (GDPR).
What personal data we collect from you depends on what you are doing when you visit us. For members we need to collect more personal data than for people who make the occasional visit.
We collect and process your data for the following purposes:
USE OF OUR FACILITIES
DETAILS OF YOUR TRANSACTIONS
CUSTOMER FEEDBACK & SURVEYS/RESEARCH
YOUR COMMUNICATIONS PREFERENCES
We share your personal data externally with the following third parties;
As an individual whose data we process (a data subject), you have certain rights in relation to the processing.
You have the right to:
To exercise any of these rights, please contact: firstname.lastname@example.org.
If you have any concerns about the way that we have handled your personal data please contact us as we would like to have the opportunity to resolve your concerns. If you’re still unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office. Please see their website at: https://ico.org.uk/make-a-complaint/.
Like many other websites, we use small text files (called cookies) which are stored on your browser to perform a variety of functions. Below is some information covering the types of cookies our website uses and why.
The IP address is your computer’s individual identification number. We use your IP address to capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit.
We may occasionally add Facebook pixels to certain pages of our website in order to collect information about your visit such as what pages you visited and what action was taken. This could entail us capturing information on which browsers have visited our site and then re-using that information for re-targeted advertising on other sites. This process helps us to track the value and accuracy of our marketing activities. No personal data is obtained from this process.
We use Google analytics to track how people find and use our website. We use this information to identify how well this site is working, which areas are performing well and what areas could potentially be improved. This information is gathered anonymously and stored by Google.
We spend money on various online marketing channels (like Google Adwords). To monitor the performance of our marketing efforts we sometimes use conversion tracking cookies associated with specific actions (eg signing up to our newsletter) so we can measure how effective each marketing avenue has been.
Sometimes we embed videos from other websites such as vimeo.com on our website. When we embed a video this allows the video provider to also set cookies on your browser. In most cases they will be using cookies to gather information which will allow them to improve their service. For more up to date information about specific cookies check with the video provider.
We try to be as active as possible on various social media platforms and as such use a number of social media tools on this website. Each tool and plugin will be able to set cookies on your browser. For the most up to date information about specific social media cookies please check with the social media website in question.
Before you visit us, we recommend checking our new Latest Service Updates page which will be regularly updated with any adjustments to our usual services. This may include changes to opening hours, timetables or facility usage.
We apologise in advance for any inconvenience these changes may cause you and hope to see you soon at Surrey Sports Park!
From Saturday 19th September, it will be essential for every person in Surrey Sports Park’s communal areas to wear a face covering. This is in-line with the campus-wide policy introduced by the University of Surrey.
The policy does not apply whilst taking part in sport and exercise and activity areas are exempt.
The University considers that the responsibility of wearing a face covering sits with individuals and we expect all our staff, students and public to adhere to this requirement where possible.
Please be mindful and respectful towards members of our community who, due to exceptional circumstances, may be unable to wear a face covering; their reasons may not be visible to others.
Surrey Sports Park
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