Memberships & Gym FAQs

We are waiting for further guidance from the government, however we are working towards opening in the next few weeks. Once we have a specific opening date we will let you all know through email, our website and social media.

We will open SSP in phases, starting with the gym and classes. This is to ensure that we can manage the capacity of the building and implement social distancing effectively.

As you know your membership has been frozen throughout our closure. In order to manage your membership please email us at memberships@surreysportspark.co.uk letting us know whether you would like to return immediately upon reopening, or a specific date in the future.

As you know your membership has been frozen and will therefore be extended by the period of our closure. In order to manage your membership please email us at memberships@surreysportspark.co.uk letting us know whether you would like to return immediately upon reopening or a specific date in the future.

If you have cancelled you direct debit via your bank, you can rejoin by visiting us at Surrey Sports Park once we’re open and you’ll receive July for free as a thank you for coming back to us.

We totally understand that you may not be ready to return immediately. In this case we can suspend your membership to a specific date in the future. If this is the case, please email us at memberships@surreysportspark.co.uk letting us know when you would like to return.

Once we have been given clear instruction from the government on when we can reopen we will contact you via email, website and social media.

• We ask that you endeavour to keep a 2m physical distance from other people
•  Gym equipment will be spaced out and various areas of the facility may be used to give everybody more space.
• Fitness Classes will be held in the Arena, which is much larger than our current fitness studios. This will ensure adequate space between all participants.
• Please use the one-way directional signage to ensure that foot traffic moves in a single direction throughout SSP.

• We will implement an enhanced cleaning regime, allowing 30 minutes of cleaning between each booked session (gym and fitness classes).
• Cleaning products will be provided throughout the gym and member will be expected to clean equipment before and after use.
• Hand sanitising gel will be provided throughout the facility, and you will be expected to sanitise your hand prior to entering the facility.
• No changing rooms or showers will be available in the 1ST phase of re-opening, so please come dressed ready to exercise.
• Drinking fountains will be available but may only be used to fill a container. You may not drink from a fountain. We also ask that after filling your container you wipe down the contact areas of the fountain.

• All sessions (gym and fitness classes) must be pre-booked before your arrival at SSP. This can be done on our new booking system.
• You must show your proof of booking before entering SSP.
• To book a session, you will need to register online (booking platform coming soon!)
• All gym sessions will be limited to 90 minutes, so that everybody gets enough time.
• You will be allowed to make one booking per day.
• You will be expected to check in upon arrival.
• Failure to show up to your booking, check-in or canceling with less than 24 hours’ notice may result in a small financial penalty and inability to make future bookings. This is to ensure that everybody gets to use SSP whilst we are at a reduced capacity.