Class Non-Attendance

Class Non-Attendance

September 5, 2018

Class Non-Attendance

Following feedback from our users and to ensure that we can offer you the best possible group fitness experience here at Surrey Sports Park, this Autumn there will be some changes to the way our classes are monitored.

From Monday 10th September, fitness staff will be taking registers at a variety of classes to ensure that those that have booked on to the session are able to attend and help to reduce non-attendance within the classes. These registers will then be in full operation at all classes from Monday 1st October.

To help us with this process and to ensure you have a smooth experience, we ask that you follow these steps when booking and attending your classes:

  • Book your space – once you have selected which class you would like to attend, please ensure that you book your space! This can be done on our website [hyperlink], via phone on 01483 689111, at our main SSP reception or at the kiosks located in the reception and outside Studio A. SSP members are able to book up to two weeks before the class takes place and non-members one week in advance.
  • Check in on Arrival – when you arrive at SSP for your class, please ensure that you check in to let us know that you have attended. This can be done at main reception, the kiosks around the building or at the gym reception desk. Please ensure check in is completed, to ensure we know that you attended. If you have booked your space upon arrival, please keep your receipt to show on the door.
  • Arrive at your Class – please ensure you arrive at your class in plenty of time before it is due to begin as we cannot allow entry into any classes any later than 5 minutes from the scheduled start time (once the warm up is completed). For those that require equipment set up, we ask that you leave extra time to ensure that you are ready to begin the class on time. At arrival, you will be asked for your name and to confirm that you have checked in.

If you are unable to attend your class for any reason, please make sure you have cancelled your place to avoid losing your advanced booking privileges and allow others to attend. You can cancel your class online, by phone on 01483 689111 or in person at the main SSP reception.

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