Contact Us and FAQ’s

Surrey Sports Park is part of the University of Surrey, but we are open to the public as well as students. So there’s lots you can get involved in!! We have a range of public memberships or you can come on a pay and play basis. Come and take a look at our amazing facilities and meet our friendly staff who will be happy to talk you through what we have on offer. We also welcome students from all colleges, schools and universities.

The only dogs allowed on site are assistance dogs. No other dogs are permitted so please do not bring them into the Surrey Sports Park grounds as unfortunately we will have to ask you to take them away.

Yes we do and it’s free! It is supplied by Sky WiFi, and is called The Cloud.  Sky Wi-Fi are a major provider of public Wi-Fi around the UK in pubs, clubs and coffee shops. To connect to The Cloud Wi-Fi at Surrey Sports Park use the following steps:

1- Check that your devices Wi-Fi is enabled

2- Select The Cloud from the list of available networks.  At Surrey Sports Park, this network is list as “_The Cloud”

3- Open the browser of your device and follow the on screen instructions to register or log on

4- Once you’ve registered you will seamlessly connect to The Cloud without needing to re-enter your username and password

Please note the Cloud is weaker outside the building

Further help can be found at www.skywifi.cloud/faqs/

We don’t have a crèche facility at the Sports Park, however we do offer activities for under 5s and their parents. Please contact us for more details.

We don’t have a Jacuzzi but we do have a sauna and steam room.

No, although we do accommodate classes, taster days and strength and conditioning sessions for schools on request. Please get in touch with sspbookings@surrey.ac.uk for more details.

When playing sport we ask that our guests wear sports clothing and trainers, this means that no jeans are allowed and tops must be worn when visiting the Sports Park. If you are using any of our courts then we only allow clean non-marking soled trainers and if you are found not to be wearing these we will ask you to change your footwear.

We have 3 disabled toilets and 6 disabled changing rooms. We also have 11 disabled parking spaces with more parking available in the Campus Kids Nursery car park.

We actively monitor attendance to sessions & court bookings for a number of reasons:

1. To ensure those that are genuinely able to attend, can attend!
2. To monitor the successes of our classes in order to make decisions over the programme.
3. To ensure people are using the sessions/courts when they say they are as you may be preventing others from gaining access.

Accommodation is available on request over the summer months for training camps and conferencing. Prices will be provided on application.

We actively monitor attendance to sessions & court bookings for a number of reasons:

1. To ensure those that are genuinely able to attend, can attend!
2. To monitor successes of our classes in order to make decisions over the programme.
3. To ensure people are using the sessions/courts when they say they are as you may be preventing others from gaining access.

You can check in using our kiosks which are located in Front of House area and outside Studio A.

Yes please! We appreciate that life isn’t always straightforward and things get in the way however please cancel so we can offer the space to someone else who can attend. Our classes and courts are sometimes in high demand!

Visit here to compare public membership options.

Memberships can be converted at any time. For more information and to compare our different public memberships, click here.

Surrey Sports Park currently has partnerships with Harlequins and Guildford City Swimming Club. These clubs utilise the facilities at certain times so please check the latest programme updates and changes, as well as the swimming pool timetable and Harlequins training times before your visit.

Please refer to your terms and conditions that you would have received upon joining for membership cancellations and whether you are able to proceed with your request. To discuss this further or request a copy of the terms and conditions please email memberships@surreysportspark.co.uk

Surrey Sports Park offers free freezes (minimum 1 month to 12 months maximum) for those who are ill or injured on the production of medical proof. If you wish to freeze your membership for reasons other than this, or make an enquiry, please email memberships@surreysportspark.co.uk

We encourage members to book online as it’s a fast and efficient way for you to get your court, session or course booked with access at any time day or night. It saves queueing or a phone call giving you more time to enjoy your day! You will need to use the email address you provided when joining and your membership card number. If you experience difficulties, feel free to email us on memberships@surreysportspark.co.uk

Members can book their induction by calling the Health & Fitness Centre on 01483 683570

We value your feedback and love to hear about the experiences you have at Surrey Sports Park. We hope all experiences are positive and welcome these comments. We actively seek feedback in all areas of the Sports Park to ensure your experience is the best and you enjoy your time here! Sometimes we fall short and we want to hear about it. Please let us know so our ‘Customer Experience’ team can make contact with you to discuss this further.

You can email us at any time on feedback@surreysportspark.co.uk

Full details on what each membership entitles you to is available at teamsurrey.co.uk/membership

The University of Surrey Full Student membership is £235 peak / £185 off-peak for one year.
The Team Surrey sports pass is £105 for one year.

More information on how to sign up is available at teamsurrey.co.uk/membership

You do not need to be a member to use most of the facilities, however if you wish to use the Health and Fitness Centre you will need to have a membership. For more information on pay as you go options please contact Front of House.

For student membership enquiries please email memberships@surreysportspark.co.uk or call 01483 689112.

For student club queries please email your Students’ Union VP Activity on ussu.vpactivity@surrey.ac.uk

Supervision is determined by a child’s age and not swimming ability, in the case of an emergency there is a requirement for an adult (over 18) to be responsible for a child, under the age of 8. This supervision must be within arm’s length and therefore requires the adult to be in the water, one adult may supervise 2 under 8’s. A child between the ages of 8 and 16 still requires adult supervision, however this supervision does not need to be within arm’s length, and therefore the supervising adult does not have to be in the water, but must be easily contactable within Surrey Sports Park.

All pools use chemicals to maintain hygiene in the pool. At Surrey Sports Park we use Ultra Violet (UV) systems which reduce the need for chemicals and therefore we run the pool at lower levels of chlorine compared to chemical controlled pools only. The two main chemicals we use are Sodium Hypochlorite for disinfecting and Hydrochloric Acid for pH Balance

Diving is not permitted off of the diving blocks or in depths less than 1.8m. This is due to the danger of back injuries or collisions with the poolside or the bottom of the pool.

SHOWERS & CHANGING ROOMS ARE CLOSED FOR NOW

Snorkels and monofins are not permitted; both items are specialist equipment and may only be used under qualified supervision in a non-public session.

Open swimming is swimming for all ages and abilities with a minimum of 2 lanes available. Please note that there may be times where open swimming is in deep water only, check out our swim timetable for further information.

We have very strict lane limitations, which adhere to governing body regulations, and should we reach these our lifeguards will take appropriate action.

Clothing is not allowed to be worn in the pool, those requiring cover for religious reasons should wear purpose made costumes.