Swimming FAQs

Please book your swim before coming to Surrey Sports Park.

Swimming sessions are 60 minutes in total which includes queuing/ entry time.

Bookings can currently only be made online by clicking here

Booking will go LIVE on August 8th 2020.

Pool access is free to our Full Access and Sports members.  You will need to have registered on our online booking platform linked here.

For our guest users, a swimming session is £4.80 per hour. You must also register as a guest on our online booking platform to book ahead of arriving.

If you are a member you may book your space up to 14 days in advance.

If you are using the pool as a guest member you may book your space 4 days in advance.

Access to the pool is only permitted to those who have pre-booked via the online service.

Please arrive no earlier than 5 minutes before the start time of your booking.

On arrival please proceed to the front of the building where you can check in at reception. You may be asked to queue briefly to the left of our entrance.

When you check in you will be given a locker key and wristband which is colour coded for the section of the Changing Village that you may use. Please wear this throughout the session.

After checking in you can proceed through our turnstiles and turn right to access the Changing Village. You will make your way to your allocated cubicle and locker where you can change ready to swim. In the changing village we encourage the use of face coverings, as the cubicle corridors are narrow.

Once swim ready you will be asked to take a quick shower and display your wristband. You will then be ready to proceed to your lane.

For the swimming pool the changing rooms are open and you will be allocated a specific cubicle and locker for use during your session.

These are colour coded to the locker key and wristband which you will receive upon entry. Please see the below image for an example.

Whilst in the changing village we encourage the use of face coverings and ask you to please respect social distancing. The reason for this is because in the changing village our corridors are less than 2 metres wide.

After your swim, you should return to your allocated cubicle to change.

A keep left policy is in place on all pathways and corridors to encourage social distancing and we ask you to follow this. We also have signage encouraging social detailing Swim England guidance which is displayed around changing area.

Our other main measures are:

• Cubicles and lockers that are unique to you throughout your session.
• Reduced capacity in the pool. Our maximum will be 30 people in a 25 metre pool.
• Lane swimming only – all swimmers should be similar speeds in each lane and swimming the same direction. For example, there will be slow, medium and fast lanes.
• Overtaking only allowed at the end of the pool – please allow faster swimmers to pass.
• Lifeguards may ask swimmers to move lanes or allow faster swimmers to pass. Follow the lifeguard’s instructions to help the session run safely and smoothly for everyone.

If you have concerns, please raise them with a member of Surrey Sports Park staff.

We ask all users to take responsibility while using our pool and to adhere to the guidance set by Swim England and the government.

People of different standards and abilities will use the pool. Please respect their right to enjoy their swim. To help with this we ask all swimmers to:

• Choose your lane using the fast, medium and slow signs and by watching those already swimming.
• Do not make physical contact with other participants.
• Please do not overtake whilst swimming.
• Before pushing off at each turn, check to see if anyone faster is approaching.
• Please follow the directional signs and move across to the appropriate side of the lane for each length.
• Always attempt to maintain appropriate social distance between yourself and another swimmer.
• If you change to a slower stroke as part of your session, think about moving lanes.
• No equipment hire will be permitted
• Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lane will want to keep on swimming without stopping; so keep yourself to the edge of the lane allowing others to turn at the wall, turning head away and allowing others to maintain social distancing measures.
• Stay hydrated by bringing your own ‘pre-filled’ water bottle on to poolside during your swim.

As it is only lane swimming that is available, you must only bring children if they will be following the lane swimming directions and etiquette. They should be able to swim at least 25 metres without needing to stop as our shallow end only extends 12.5 metres, at which point the pool slopes down to become 2 metres deep.

We would like to remind you that if you are accompanied by your children, you are responsible for supervising them at all times and should follow social distancing guidelines.

Any children will need to be booked on to the session using an account on our booking system. This can be a guest account created by the parent or one of our junior memberships (for more information please email membership@surreysportspark.co.uk ). Anyone under the age of 16 must always have a guardian with them when visiting the building. Any unaccompanied children will be stopped at Front of House, where we will help them to contact their guardian.

Hand sanitiser will be available and is encouraged to be used by guests at the station as they enter the building.

Toilet facilities are available for public use. Please be respectful of the current social distancing requirements when moving within the room.

Please check this advice page regarding all enquiries and contact us by email if you have an urgent issue regarding court bookings. Please direct enquiries to info@surreysportspark.co.uk

Please note that currently all pool bookings can only be made online.

Training aids may only be used if you are able to maintain the pace of the lane you are in and do not prevent access to the pool when placed on the side. These aids should be cleaned prior to arrival at Surrey Sports Park.