Frequently Asked Questions
Please scroll down to find answers to frequently asked questions
Existing Membership
University of Surrey Student
Swimming Pool
General FAQs
Existing Memberships (Public)
How can I freeze my membership?
Surrey Sports Park offers free freezes (minimum 1 month to 12 month maximum) for those who are ill or injured on the production of medical proof. If you are wishing to freeze for reasons other than this there is a charge of £7.95 in replacement of membership dues. To request a freeze please email memberservices@surreysportspark.co.uk
How do I cancel my membership?
Please refer to your terms and conditions that you would have received upon joining for membership cancellations and whether you are able to proceed with your request. To discuss this further or request a copy of the terms and conditions please email memberservices@surreysportspark.co.uk
How can I convert my membership?
Memberships can be converted at any time and more information can be found on our different memberships by clicking here and to discuss this further email memberservices@surreysportspark.co.uk
What do I get with my membership?
Please visit here to see what you get with your specific membership
Are there any times I cannot access the facitilies?
Surrey Sports Park currently has partnerships with Harlequins and Guildford City Swimming Club. These clubs utilise the facilities at certain times, so please check the swimming pool timetable and Harlequins training times for the latest updates.
How can I book online?
Members can book online at any time by visiting our online booking page. Members will need to register the first time they use the system and can do so by using the email address provided upon joining and your membership card number. If you are having issues then feel free to email us on memberservices@surreysportspark.co.uk
How do I cancel a class or court online?
To cancel any class or court bookings please select the "Enquiry" tab on the online booking page and in the "Details of your Enquiry" section state the class or court you wish to cancel. (Please note we cannot send confirmation emails to cancellation requests)
Will I receive a refund if I cancel a class?
If you wish to cancel a class, please get in touch more than 24 hours in advance to receive a full refund. If notice is given less than 24 hours before the class we are unable to offer a refund.
How can I book my gym induction?
Members can book their induction by calling the Health and Fitness Centre on 01483 683570
Can I bring a friend to the gym?
As an existing public member you are entitled to a certain amount of guest passes; however these are available to existing members only and must be obtained and arranged by appointment only by contacting the Membership Team on memberships@surreysportspark.co.uk (terms apply)
How can I provide feedback on the Sports Park?
Here at the Sports Park we welcome all feedback, good and bad, as it enables us to continuously improve and make your experience a more enjoyable one. You can email us at any time on feedback@surreysportspark.co.uk or write to us at Surrey Sports Park, University of Surrey, Richard Meyjes Road, Guildford, Surrey, GU2 7AD.
University of Surrey Students
How much is student membership?
University of Surrey student membership is £195 for the year and gives you access to the following facilities:
• Health and Fitness Centre
• Swimming Pool
• Climbing Centre
• Free Group Fitness classes
• Tennis court bookings
• Squash court bookings
• Sports Arena off-peak bookings
• Discounted Sports Arena peak bookings
• Student Sports Clubs
Alternatively we have a Student Club membership which is £95 for the year and gives you access to student clubs. Please note that there is an additional £10 registration fee per club joined
How can I get membership?
You can purchase membership by visiting Front of House Reception and completing a form and paying your fee by credit or debit card, cash or cheque (made payable to Surrey Sports Park Ltd)
If you are renewing your membership you can do so online by visiting our online booking page, or by visiting Front of House Reception
Do I need a Surrey Sports Park membership if I want to be part of a student club?
Yes. All students wishing to take part in student club sessions or matches must have either a full Surrey Sports Park membership (£195) or a Student Club membership (£95). As well as the membership you will also need to pay a £10 registration fee for each club you wish to attend and this can be paid via USSU.
Do I need to be a member to use the Sports Park?
You do not need to be a member to use most of the facilities, however if you wish to use the Health and Fitness Centre you will need to have a membership. More information on pay as you go options can be found by clicking here
Useful student contacts:
For general student enquiries please email students@surreysportspark.co.uk or call 01483 689111 (select option 1).
For student club queries please email Arabella Gilby (VP Sports and Recreation) ussu.sports@surrey.ac.uk.
Swimming Pool
Can my child swim without adult supervision?
Supervision is determined by a child’s age and not swimming ability, in the case of an emergency situation there is a requirement for an adult (over 18) to be responsible for a child, under the age of 8. This supervision must be within arms length and therefore requires the adult to be in the water, one adult may supervise 2 under 8’s. A child between the ages of 8 and 16 still requires adult supervision, however this supervision does not need to be within arms length, and therefore the supervising adult does not have to be in the water, but must be easily contactable within Surrey Sports Park
Am I allowed to dive in?
Diving is not permitted off of the diving blocks or in depths less than 1.8m. This is due to the danger of back injuries or collisions with poolside/bottom
Do I have to shower before getting in the pool?
Yes, all guests must shower before entering the pool, there are no exceptions. This is to encourage good hygiene and prevent skin and eye irritation
Am I allowed to use a snorkel?
Snorkels and monofins are not permitted; both of these items are specialist equipment and may only be used under qualified supervision in a non-public session
Am I allowed to use swimming aids?
You may bring your own teaching aids (e.g. arm bands) and floats may only be used in general swim or slow lanes only. Training aids (e.g. hand paddles and flippers) may be used in the fast or elite lanes. Guests must provide their own swimming aids
What is open swimming?
Open swimming is swimming for all ages and abilities with a minimum of 2 lanes available. Please note that there may be times where open swimming is in deep water only, check out our swim timetable for further information
The lanes seem very busy; shouldn’t you do something about that?
We have very strict lane limitations, which adhere to governing body regulations, and should we reach these our lifeguards will take appropriate action
Am I allowed to wear a t-shirt in the pool?
Clothing is not allowed to be worn in the pool, those requiring cover for religious reasons should wear purpose made costumes.
General FAQs
Do you have a crèche?
Here at the Sports Park we do not have a crèche facility; however we do offer activities for under 5s and their parents, please click here for more information on the activities
What do I have to wear to play sport?
When playing sport we ask that our guests wear sports clothing and trainers, this means that no jeans are allowed and tops must be worn when visiting the Sports Park. If you are using any of our courts then we only allow clean non-marking soled trainers and if you are found not to be wearing these we will ask you to change your footwear
What disabled changing facilities do you have?
We have 3 disabled toilets and 6 disabled changing rooms. We also have 11 disabled parking spaces with more parking available in the Campus Kids Nursery car park
Do you provide accommodation?
Accommodation is available on request over the summer months for training camps and conferencing. Prices will be provided on application
How can I contact Surrey Sports Park?
Please see below for the most useful Sports Park contacts:
General enquiries info@surreysportspark.co.uk
New membership enquiries memberships@surreysportspark.co.uk
Existing membership enquiries memberservices@surreysportspark.co.uk
University of Surrey student membership enquiries students@surreysportspark.co.uk
Bench Bar enquiries thebench@surreysportspark.co.uk
If you would like to provide feedback please email feedback@surreysportspark.co.uk
To book inductions please call our Health and Fitness Centre on 01483 683570.
