Junior Guest Registration
From 3rd June 2017 we will be implementing a new junior guest registration process, which affects everyone who wants to book junior activities at Surrey Sports Park, unless you have a junior membership.
What are we doing?
We have added another few steps into the process that allows you to create a guest account for our booking systems. You only need to do this once per child, it’s very simple and is free.
Why are we doing it?
Currently we request the same information every time your child books onto a new camp or course, which is time consuming for you and means we end up with lots of paper and filing to manage!
By registering for a guest account you will only need to give us the information once. We can then make sure that it’s accurate no matter what you are booking and when, and we can ensure that your child is safe and happy while under our supervision.
If you need to make any changes at any point then just get in touch and we can update our records.
What information do we need?
All of the information that we are collecting is currently provided when you make a booking, but in paper form rather than digital. As always, your information is confidential, held securely and only accessed when required.
How do I register?
From 3rd June you will be able to register from this website. You will be guided through the simple process, which should take no more than a few minutes to complete.
Once you have completed the online forms you will be sent an email, which will allow you to register for an online booking account. Complete this and make a note of your username and password – you will need these going forward. If you do forget them there is no need to worry as you can reset these very easily.
After registering for a guest account you can make bookings online, by phone or by visiting Surrey Sports Park as normal.
We can help you set up your account over the phone, however please note we may need to call you back when our staff are available to help.
When do I need to register?
There is no time limit and it can be done at your own pace, but you will not be able to book another junior activity at Surrey Sports Park until you have registered so we recommend doing it as soon as possible.
Frequently Asked Questions
- Do I have to do this every time I want to make a booking?
No – once you’ve done it once you don’t have to do it again unless you are registering a new child.
- I already have a junior membership at Surrey Sports Park. What do I need to do?
We will contact you directly to collect the additional information that we require and add this to your child’s account . If you haven’t used online booking before you can register for this service here.
For more information about our junior memberships, which give discounts on activity bookings, click here.
- I am making a booking for more than one child – do I need to register them all individually?
Yes you do. This is to ensure that we have accurate information about each child taking part in activities here.
- Do I need to do this for all junior activities?
Yes. If you are booking onto a climbing activity you will still be required to complete our climbing specific consent form upon your first visit.
- Can I continue to make bookings without registering?
No. If you do not complete a junior guest registration you will not be able to make further bookings.
If you have more questions please email firstname.lastname@example.org or call 01483 689111.